Installation

Our Installation Process

What to Expect When You Work With Us

At Port City Accessibility, we believe that quality products are only as good as the professionals who install them. That’s why every installation is completed by factory-trained and certified technicians- the same experienced team trusted by homeowners, contractors, and healthcare professionals throughout the Carolinas.

From start to finish, we make the process easy, transparent, and hassle-free. Whether we’re adding a stair lift, modifying a bathroom, or installing a vertical platform lift, every project is handled with precision, care, and respect for your home.

1. Free In-Home Consultation

We start by listening. One of our accessibility specialists will visit your home, discuss your goals, and evaluate your space. We’ll identify potential safety improvements and recommend solutions tailored to your needs, lifestyle, and budget.

2. Personalized Plan & Estimate

After your consultation, we’ll provide a clear, written estimate outlining product options, timelines, and costs- with no surprises or hidden fees.

3. Professional Installation

Once you’re ready to move forward, our licensed and insured technicians will complete the installation safely and efficiently. We handle every detail, ensuring your new equipment meets all safety and code standards.

4. Product Testing & Customer Orientation

Before we leave, we test every feature and show you exactly how to operate your new system. We want you to feel completely confident and comfortable using your new accessibility solution.

5. Ongoing Support & Maintenance

Our relationship doesn’t end when the installation is complete. We offer full-service maintenance programs and 24/7 customer support to keep your equipment performing its best year after year.

Our Installation Quality

What Sets Our Installations Apart

Licensed and Insured

Peace of mind knowing your project meets state and safety regulations.

Factory-Trained Technicians

Skilled in every major brand and model we install, including Garaventa Lift systems.

Clean, Respectful Service

We protect your flooring, minimize disruption, and leave every space as clean as we found it.

Customer Education

We take the time to ensure you understand every feature of your system before we leave.

Follow-Up Care

Our dedicated team checks in to ensure everything is working perfectly after installation.

Certified professionals. Seamless service. Lasting results.

Certified Expertise You Can Trust

These credentials mean your installation is handled by professionals who meet the highest standards of safety and workmanship in the industry.

North Carolina Special Restricted Elevator License – SP.EL.29956
Factory Training & Certification from Garaventa Lift and Partner Manufacturers
Registered Federal Contractor (CAGE: 130Z8, UEI: FNCHF5N2L1W4)